Business Operations · Property · Executive Support
Business Operations Manager·Property Operations Specialist·Operations Consultant
Helping growing businesses build reliable operations, streamline property management, and create systems that scale.
Operations aren't glamorous until they're invisible — until the client never notices the work it took to make everything run on time.
About Me
I started in facility operations, learning that a business runs on the parts no one sees: the maintenance ticket that gets closed before it becomes a complaint, the calendar that never double-books, the vendor who's paid on time, every time. That habit of making systems disappear into reliability followed me into property operations and executive support, where I now build the workflows, documentation, and communication systems that let founders and portfolios scale without the operational side becoming the bottleneck.
Today that means coordinating remote teams across the UK and US, managing tenant and client relationships end to end, and turning ad hoc processes into documented, repeatable systems — the kind that hold up under real volume, not just on paper.
Industries
Core Expertise
Designing the day-to-day systems that keep a business running smoothly and predictably.
Coordinating HMO and single-let portfolios — onboarding, repairs, and tenant relationships.
Acting as the right hand to senior leadership — inbox, calendar, and priorities, handled.
Keeping projects on schedule and every stakeholder aligned, from kickoff to close.
Building and maintaining the CRM setups that make client status visible at a glance.
Turning ad hoc habits into documented, repeatable processes that hold up at scale.
Handling client and tenant relationships with the warmth and speed people remember.
Writing the SOPs, terms of business, and records that keep operations audit-ready.
Protecting time and inboxes so leadership can focus on decisions, not logistics.
Onboarding and aligning remote teams around shared workflows and expectations.
Experience
Portfolio
Live views of portfolio status built in Smartsheet and Airtable, so nothing depends on a phone call.
Step-by-step procedures that let a process survive a team handover without losing information.
Operations manuals and terms-of-business suites that make a fixed-fee model hold up under volume.
Onboarding, repairs, and compliance workflows across HMO and single-let portfolios.
Structured, responsive communication that keeps tenants informed and issues resolved quickly.
Coordinated 87+ active commercial listings on Crexi and created listings on GTAR.com, keeping pricing, status, and photos current.
Built labelled location maps for subject properties, giving the team fast visual context alongside the data.
Trello, ClickUp, and Asana boards set up so status is visible without a status meeting.
HubSpot setups built around how a team actually works, not a generic template.
Sourced and compared buildings, contents, and property owners' liability cover to keep managed properties properly protected.
Managed Google Business, Facebook, LinkedIn, Instagram, and TikTok presence — content calendars, scheduling, and performance analytics.
Achievements
Currently pursuing: Lean Six Sigma Green Belt (IASSC)
Tools
Testimonials
"Brenda always follows through and gets things done quickly."
"Thank you Brenda for your dedication."
"Brenda, thank you for your outstanding work on the admin and management side — none of this would have run as smoothly without you."
Quotes are based on real client and tenant messages, edited for tone and length (shared with permission).
Resume
Four years of operations, property management, and executive support experience — roles, tools, and certifications, all in one document.
Download ResumeContact
Open to conversations on operations roles, property coordination, and executive support work.